# Deleting your account

> There's no delete button — deletion is by email. What gets deleted, what survives it, and why.

Source: https://hyperjobs.io/help/delete-account

<Warning title="There is no self-serve delete button">
  We're not going to point you at a settings page that doesn't have one. Account
  deletion is handled by a person who reads the mailbox below.
</Warning>

Email <Email kind="dpo" subject="Account Deletion Request" /> from the address on
the account. That's the whole request — you don't need to give a reason.

## Before you ask

**Cancel your subscription first** if you have one, and check you're not mid-period
on something you've paid for. Deletion doesn't produce a refund, and the
[refund policy](/legal/refund) doesn't refund unused time by default. If you cancel
instead, you keep access until the period ends — see
[cancelling](/help/cancelling).

**Pull anything you still want.** Deletion removes your keys, and there's no bulk
export, so there's no "download my data first" button to click on the way out.
Whatever you've already stored under the [licence](/help/data-licensing) is
yours; what you haven't fetched, you won't be able to fetch afterwards.

**Deleting is not cancelling.** If you just want to stop paying, cancel — your
account, keys and history stay, and you drop to Free. Deletion is the irreversible
one.

## What gets deleted

Your account record, and everything hanging off it:

- **Your API keys** — all of them, revoked and active alike. They stop working.
- **Your usage history** — the per-key daily request counts.
- **Your sessions** — every recorded sign-in device.
- **Your auth events** — the sign-in audit log.

## What survives, and why

Not everything can go. Being straight about this is more useful than a clean
promise we'd have to break:

| Retained | Why | For how long |
| --- | --- | --- |
| **Billing records** — invoices and charges | Italian tax law requires it. We cannot delete an invoice on request, and neither can anyone else. | The statutory accounting period — currently **10 years** |
| **A post-deletion record** — your email, a couple of IPs, and a snapshot of the account | Stops delete-and-resignup being a way to reset a free quota forever | **30 days**, then marked permanently deleted |
| **Consent records** | Proof of the consent we relied on | As long as we may need to prove it |

The post-deletion record is deliberately the narrowest thing that works: it keeps
an email address and a couple of IPs, not your account.

<Note>
  **You can't immediately re-register with the same email.** That address is in a
  **30-day cooldown** after deletion. Sign up again with it inside the window and
  you'll be refused. This is the anti-abuse measure above doing its job — wait out
  the 30 days, or use a different address.
</Note>

Billing records are detached from your identity where they can be, but the
invoice itself stays. [The privacy policy](/legal/privacy) has the complete
retention table, including the reasoning.

## It's irreversible

There's no restore, no grace period, and no undelete. Once the account is gone,
the keys are gone, the usage history is gone, and starting again means a new
account — after the cooldown, if you're reusing the email.

## Your other data-protection rights

Deletion is one of several rights, and they all go to the same mailbox:

- <Email kind="dpo" subject="Data Export Request" /> — a copy of your data
- <Email kind="dpo" subject="Objection to Processing" /> — object under Art. 21
- <Email kind="dpo" subject="Removal request — named in a posting" /> — if you're
  named in a job ad, which is a different thing entirely; see
  [reporting incorrect data](/help/data-corrections)

If you want to see what we hold before deciding, ask for the export first.
Deletion after an export is still available; an export after deletion is not.

## Next

<CardGroup cols={2}>
  <Card title="Cancelling" icon="RefreshCw" href="/help/cancelling">
    Stop paying without deleting anything.
  </Card>
  <Card title="Privacy policy" icon="ShieldCheck" href="/legal/privacy">
    What we hold, why, and for how long.
  </Card>
</CardGroup>