Cancelling your subscription
How to cancel, when access actually stops, and what happens to your keys and your data afterwards.
Cancel in the Stripe customer portal: Billing & settings → Manage billing / invoices → cancel your subscription.
There's no cancellation form, no retention call, and nothing to email us about. It takes about four clicks.
When it takes effect#
At the end of your current billing period, not immediately.
Cancelling marks the subscription to stop renewing. You keep everything you paid for until the period runs out — full plan quota, full rate limit, all your keys — and on the renewal date that would have charged you, the subscription ends instead.
You paid for the period, so you get the period. Cancelling on day 2 of a month gives you the remaining 28 days at your plan's limits. There's no partial refund for cancelling early, and no benefit to waiting until the last day to click it.
Until the period ends you can undo it — reopen the portal and resume the subscription. That's the same button, and it stops the cancellation.
What happens at the end of the period#
Your account drops to the Free plan:
| Before | After | |
|---|---|---|
| Requests / month | Your plan's quota | 500 |
| Requests / minute | Your plan's rate | 10 |
| Dataset & filters | Everything | Everything |
The dataset row is not a typo. Free has the same data and the same filters as Scale — see plans. You're throttled, not locked out.
What happens to your keys#
Nothing. Cancelling does not revoke, delete, or expire your API keys. They keep working; they just meet the Free plan's 500-request monthly quota and 10/minute rate.
That means an integration left running after cancellation doesn't fail cleanly — it degrades. It'll work fine for the first 500 requests of each month and then start getting rejected. If you're shutting the integration down, turn it off at your end too; if you want the keys gone, revoke them yourself, which is immediate and permanent.
What happens to your data#
You keep whatever you've already stored, subject to the terms — cancelling doesn't reach into your systems, and there's no expiry on data you pulled while subscribed. What you may do with it doesn't change on cancellation; see data licensing.
There's no export step to do first. There's no bulk export at all — no endpoint returns the whole dataset — so if you want a copy of anything, pull it through the API before your quota shrinks. Syncing the feed is the efficient way to do that, and on Free's 500 requests it isn't feasible. Plan the export while you're still on the paid plan.
Cancelling is not deleting#
Cancelling stops the billing. Your account, keys, and usage history stay.
If you want the account itself gone, that's a separate request — there's no self-serve delete button. See deleting your account.
Coming back#
Re-subscribe any time from Billing & settings. Your account, keys, and history are all still there, so it's one checkout and you're back at your plan's limits.