Invoices, receipts, and payment methods
Where to find your invoices, how to put a VAT ID on them, updating your card, and what happens when a payment fails.
Billing runs on Stripe. We don't store your card, and we don't have a billing screen of our own beyond the summary on Billing & settings — the real controls live in the Stripe customer portal.
Opening the portal#
Go to Billing & settings and click Manage billing / invoices. That opens your Stripe customer portal, where you'll find:
- Every invoice and receipt, downloadable as PDF
- Your payment methods
- Your billing address and tax ID
- Cancellation
The portal only exists once you've paid for something. On the Free plan there's no Stripe customer behind your account yet, so the button reports that there's no billing profile to open. That's expected — there's nothing to show.
The app itself keeps a billing history for your account, so charges appear on Billing & settings too. The portal is the authoritative copy and the only place with the PDFs.
Receipts#
Stripe emails a receipt for every successful charge, to the address on your account. If it hasn't arrived, check spam before writing to us — then get the PDF from the portal, which never depends on email delivery.
VAT and tax IDs#
Add your VAT number or tax ID in the portal, under your billing information. Stripe puts it on subsequent invoices.
Add the tax ID before you pay, not after
An invoice that's already been issued can't be edited to add a VAT number retroactively — that's a Stripe constraint, not a policy of ours. If you need a VAT ID on your invoices, put it in the portal before your first charge.
If you've already been billed without one, write to [email protected] and we'll sort out what's possible.
The invoice is issued by our legal entity, whose details are on the invoice itself and in the terms.
Payment methods#
Add, remove, and change the default card in the portal. Stripe serves whatever methods are enabled for your region at checkout — cards, Link, and wallets like Apple Pay — so what you see depends on where you are.
Failed payments#
If a renewal charge fails, the subscription goes past due. Stripe retries on its own schedule and emails you each time.
Your API access is not cut off the moment a charge fails — a past-due subscription keeps working while Stripe retries. If every retry fails, Stripe gives up and cancels the subscription, and the account falls to the Free plan: 500 requests per month, 10 per minute. Your keys are not revoked; they just meet a much smaller quota.
The fix is always the same: open the portal, update the card. Once a retry succeeds, the plan is restored.
If the app and Stripe disagree#
They shouldn't — Stripe webhooks keep the account in sync, and a scheduled job reconciles anything that got missed. But if you've just paid and Billing & settings still shows the old plan, give it a moment and reload; the page re-syncs from Stripe.
If it's still wrong after that, that's a real bug. Send us the date and amount of the charge at [email protected] — not your card number, which we can't use and don't want.
Refunds#
The refund policy governs. Note that changing plans mid-period isn't refunded automatically — see changing your plan before you switch.
Next#
What a mid-period switch actually costs.
CancellingStopping the subscription, and what happens next.